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Is There a Netflix Phishing Scam?
By Swanni

Washington, D.C. (August 29, 2013) - Editor's Note: TV's Answer Man, aka Swanni, takes your questions regarding how to best use the latest products and services in TV technology. If you have a question about TV technology, ask TV's Answer Man by sending an e-mail to

Q. I got a couple of weird e-mails from Netflix asking about my account. Is there some Netflix phishing scam going on? I'm afraid to respond to the e-mail. -- Bruce, San Francisco.

Bruce, for starters, your instincts are right on. If you ever have any doubt about an e-mail, don't respond and particularly don't click on any links in the e-mail. It could lead right into a phishing scam where a hacker could steal your most personal information. If in doubt, go to the company's site by typing in the correct address in a browser and then look for the customer help section.

Second, the Better Business Bureau has just published a blog that says people have been receiving e-mails from what looks like Netflix claiming "there is a problem with your membership." The e-mail, which includes Netflix's logo and standard red color scheme, says Netflix is having trouble authorizing the person's credit card and it urges the him/her to go to Netflix's account page and reinsert the credit card number.

Of course, the link actually takes the e-mail recipient to a phony page where the scam artist will collect
the credit card information and do God knows what with it.

This is called phishing and you need to be extremely careful of any communication that looks like this phony Netflix e-mail. The Better Business Bureau notes that the 'Netflix' e-mail contains some erroneous information, such as the wrong phone number for Netflix. But even if you get an e-mail that contains legitimate information, put caution first and contact the real company directly.

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Phillip Swann is president and publisher of He has been quoted in dozens of publications and broadcast outlets, including CNN, Fox News, Inside Edition, The New York Times, The Washington Post, The Chicago Tribune, The Financial Times, The Associated Press and The Hollywood Reporter. He can be reached at or at 703-505-3064.

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