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Why Can't I Watch Netflix On My PlayStation?
By Swanni

Washington, D.C. (January 28, 2014) - Editor's Note: TV's Answer Man, aka Swanni, takes your questions regarding how to best use the latest products and services in TV technology. If you have a question about TV technology, ask TV's Answer Man by sending an e-mail to

Q. I am having trouble watching Netflix through my Internet connection on my PlayStation 3. My wireless network is fine, but I can't get a Netflix picture. Help! -- Craig, Boston.

Craig, as you note, you can watch Netflix's streaming service using an app on your PlayStation 3 and/or the PlayStation 4.  You must be logged on to the Play Station Network. And you have to make sure the gaming console is connected to your home network, but it sounds like you've already tested that.

If you're having trouble accessing Netflix, Sony's support center suggests that you first manually update the console's time and date settings. To do that, go to Settings; then Date and Time Settings; then Date and Time; then Manually. Finally, enter the correct date and time and try to launch your Netflix app again.

Still isn't working? You'll probably have to delete the Netflix app and re-install it. To do that, go to TV/Video Services; then go to the Netflix app and press Delete; then go to Game; then press the Game Data Utility icon and press the X button. Finally, go back to the TV/Video Service setting where the Netflix icon will still be displayed. Press the Netflix icon and press the X button to re-install the app. Then, launch Netflix.

That should do the trick. If it doesn't, I would suggest making a call to Netflix and/or PS support.

So, what about the PS4, you ask? Try re-setting the time and date, as I described for the PS3. But deleting the app and re-installing it on the PS4 is a little simpler. To delete it, select TV & Video; then press the d-pad on the console's controller; then a list of apps will be displayed and you will press Netflix and then the Options button. Finally, select Delete and press the X button and then select OC and press the X button to confirm the deletion.

To re-install, select TV & Video and press down on the d-pad of the controller. Then, select Netflix from the list of apps and press the X button. Next, hit the Download button and hit the X button. You will then get an on-screen message telling you that Netflix is being downloaded. Once the download is complete, you will get an on-screen message telling you that and Netflix should be ready to roll.

If you're still having issues with Netflix, try re-setting the console. And if that doesn't work, try re-setting your Internet router.

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Phillip Swann is president and publisher of He has been quoted in dozens of publications and broadcast outlets, including CNN, Fox News, Inside Edition, The New York Times, The Washington Post, The Chicago Tribune, The Financial Times, The Associated Press and The Hollywood Reporter. He can be reached at or at 703-505-3064.

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