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Is There Another Netflix Phishing Scam?
By Swanni

Washington, D.C. (March 4, 2014) - Editor's Note: TV's Answer Man, aka Swanni, takes your questions regarding how to best use the latest products and services in TV technology. If you have a question about TV technology, ask TV's Answer Man by sending an e-mail to

Q. I remember you wrote awhile back about a Netflix phishing scam, but now I hear there's another one? Is that true? What can I do to protect myself? -- Edie, Cleveland, Ohio.

Edie, you are right, the
Better Business Bureau reported last August that people were receiving e-mails from what looked like Netflix claiming "there is a problem with your membership." The e-mail, which included Netflix's logo and standard red color scheme, said Netflix was having trouble authorizing the person's credit card and it urged the him/her to go to Netflix's account page and reinsert the credit card number.

Of course, the link actually took the e-mail recipient to a phony page where the scam artist would collect
the credit card information and do God knows what with it.

The best we can determine, the scam artists have put this phishing scheme on the shelf, but they have launched a new one that's even more diabolical.

The site, Malware Bytes Unpacked, reports that some surfers are coming across a web page that appears to be a message from Netflix asking for your account information. (The page might be seen via a pop-up ad or through a phishing e-mail.) Then when you type it in, the page will say your Netflix account has been suspended for "unusual activity" and it provides a phone number you can call for customer service.

If you're crazy enough to call at this point, the person on the other end of the line asks you to download Netflix "software," which actually turns out to be malware that allows the scammers to take over your computer and rifle you files for banking information and other personal data.

Folks, it doesn't get more malicious -- or dangerous -- than that so be super careful.

Malware Bytes Unpacked has been kind enough to post a YouTube video explaining how the scheme works and provide graphics of the fake Netflix page. Here it is:

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Phillip Swann is president and publisher of He has been quoted in dozens of publications and broadcast outlets, including CNN, Fox News, Inside Edition, The New York Times, The Washington Post, The Chicago Tribune, The Financial Times, The Associated Press and The Hollywood Reporter. He can be reached at or at 703-505-3064.

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