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Can't Connect to Netflix On Your XBox One?
By Swanni

Washington, D.C. (March 16, 2014) - Editor's Note: TV's Answer Man, aka Swanni, takes your questions regarding how to best use the latest products and services in TV technology. If you have a question about TV technology, ask TV's Answer Man by sending an e-mail to

Q. I just bought an XBox One and I love it. But I'm having trouble connecting to Netflix. Do you have any suggestions? -- Carl, Cincinnati, Ohio.

Carl, you are not alone.
Both Microsoft and Netflix have acknowledged that some XBox One owners have had difficulty connecting to the video streaming service on their new game consoles. And that's a good thing because the companies have offered some tips on how to fix the problem.

Netflix says you should do the following if you get an error message when you try to watch it on the XBox One.

1. Test the Internet Connection On Your XBox One
To do this, press the Menu button on your XBox One controller, or select Settings from the Home Screen. Then, Select Network and then Test Network Connection. This will tell you if your console is properly connected to the Internet.

2. Disconnect and reconnect the Netflix app
If your Internet connection is okay, Netflix advises that you re-install the app. To do this, you call up the Netflix app on your XBox One home screen. Then, you press the Menu button on the XBox One controller and select Settings from the in-app menu. Finally, select log out. This will completely sign you out of Netflix. At this point, you will retype in your user name and password to get back into Netflix.

The video streamer says that will likely solve the problem, but if it doesn't, it says there could be a bigger problem with the console's streaming feature and it suggests going to this page for more help

Microsoft admitted early on that some people were having trouble connecting to the XBox Live service on the XBox One, the console streaming feature which includes Netflix. writes that
Microsoft suggests a 'cold reboot' of the system, which can be done by powering down, unplugging, waiting 10 seconds, plugging back in and then powering back on.

Carl, hope that helps.

By the way, to buy the XBox One, click here.

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Phillip Swann is president and publisher of He has been quoted in dozens of publications and broadcast outlets, including CNN, Fox News, Inside Edition, The New York Times, The Washington Post, The Chicago Tribune, The Financial Times, The Associated Press and The Hollywood Reporter. He can be reached at or at 703-505-3064.

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