TV Answer Man
My Blu-ray Player Won't Play My Discs! Help!
Washington, D.C. (February 21,
Editor's Note: TV's
Answer Man, aka Swanni, takes your questions regarding how to
best use the latest products and services in TV technology. If
you have a question about TV technology, ask TV's Answer Man by
sending an e-mail to
Q. I love watching
Blu-ray movies. The picture is just awesome! But sometimes when
I put in the disc, a message on screen says 'no disc'' or 'disc
error.' Is there anything I can do to eliminate this? -- Ellie,
For starters, make sure the disc is compatible with your player.
Some older models -- particularly some units manufactured more
than three or four years ago -- can not play some new releases.
Not many, but there are some.
If you think this is an issue, you might try downloading the
player's latest firmware to see if there's an upgrade that can
resolve any compatibility problem. Check with your player's
manual to learn how to download the firmware; by the way,
you'll need the player connected to the Internet to do the
One other compatibility issue: Blu-ray players manufactured in
the U.S. usually can not play discs made outside the U.S.
But if compatibility doesn't seem to be the problem, take the
disc out of the player and wipe it off with a soft cloth. You
would be surprised at how just a small amount of dust can cause
your disc not to play.
If that doesn't do the trick, look the disc over to make sure
there are no cracks or indentations. You think dust can cause a
problem, wait until you see what can happen if there's a crack
in the disc.
Still having problems? Wipe off the tray of the player with a
soft cloth and try again.
If you're still unable to play the disc, there's always the
method of last resort with any technology product -- re-set your
player. Unplug it and keep it unplugged for about 20 seconds and
then plug it back in. If the disc still won't play after that --
and your player will play most every other movie in your library
-- there could be a problem with the disc. I would suggest
returning it and getting a new copy.
One last note: Some players have Parental Control features which
can prevent you from playing a disc that exceeds the age limit
set in the feature. So make sure your Parental Control option is
off when you play a movie rated PG or higher.
See More Answers from the TV Answer Man!
Top 100 Blu-Ray
Today's 10 Best-Selling Blu-ray