Washington, D.C. (February 24, 2013) -
Editor's Note: TV's
Answer Man, aka Swanni, takes your questions regarding how to
best use the latest products and services in TV technology. If
you have a question about TV technology, ask TV's Answer Man by
sending an e-mail to
Q. I love watching Netflix
streaming, but sometimes the audio is a few seconds behind the
video, creating that effect you see in Godzilla movies.
The people are moving their lips, but the words come a few
seconds later. Is there anything I can do to stop this? --
Conrad, Las Vegas, Nevada.
This does happen from time to time, but there are several things
you can do, Conrad, to try to fix it.
1. Sometimes, the audio and video can get out of sync after you
use the Fast Forward or Rewind button. Try starting the show
from the beginning; sometimes that will re-sync the sound and
picture. If that doesn't work, go to #2.
2. Re-set the device you are using to stream Netflix. You can
re-set by simply unplugging it for 15-20 seconds and then
plugging it back in. If this doesn't fix the problem, go to #3.
3. Play another title to see if you're having the same problem.
If the second title is also out of sync, contact Netflix's
customer service. You may need to re-download your Netflix app.
However, if the second title is okay and the first title is
still having issues, Netflix asks that you go to their Instant
Watching Activity page and report a problem with the title out
Final note: If your TV is connected to a stereo or surround
sound system -- and you still are having audio/video sync issues
-- try connecting the Netflix device directly to the TV to see
if that fixes the problem. You can also try disconnecting and
reconnecting your HDMi cables to see if the connection is
causing any problems.