Washington, D.C. (April 8,
2013) --Editor's Note: TV's
Answer Man, aka Swanni, takes your questions regarding how to
best use the latest products and services in TV technology. If
you have a question about TV technology, ask TV's Answer Man by
sending an e-mail to
Q. I sometimes have
trouble with the sound from my TV's speakers. The volume is too
low and hard to hear and sometimes I can't hear it all. When I
hook up the TV to my stereo system, no problem. Everything
sounds great. Any idea why the TV speakers would be a problem?
-- David, Fairfax, Virginia.
It appears that you're getting a
clear audio signal from your cable or satellite set-top, which
is why the sound isn't an issue when you connect your set to
your stereo system. So the problem is likely with your
There are several things you can do to check your set's audio
connection and sound level. Sony.com's Troubleshooting page has
some useful tips and they are:
For starters, turn up the volume of
your TV. If you can't hear anything at all, make sure the set
isn't set on Mute.
If you simply aren't getting a proper volume level, then let's
go to the next step, which is...
Making sure there are no headphones connected to your TV. Having
headphones connected to your set can cause the same lack of
sound as hitting the Mute button.
If you still don't have a solution, then click on the Menu on
your TV's remote control and go to the Audio or Sound setting.
Then, make sure the Multichannel sound feature is set at Stereo.
If the show you're watching is in stereo but your TV is not set
for stereo, the sound could come from just one speaker, which
would explain the low volume.
Still having a problem? Then, go back to the Sound/Audio feature
in the Menu and make sure the Speakers setting is turned to On.
After taking the above steps, if you still are having a sound
issue, make sure all your connections from your set-top to your
TV are secure.
And, try connecting a different set-top to your TV to see if
that makes a difference. You could be having a sound issue with
a cable set-top, for instance, so try connecting a DVD or Blu-ray
player to see if the sound level improves.
If you still don't have sound coming from your TV's speakers at
this point, you basically have two options. Connect your TV to a
stereo or Surround Sound system or bring your TV in for a