TV Answer Man
Do I Have to Always Re-Set My TV Devices?
Washington, D.C. (May 22, 2013)
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Q. I love all
the new technology available to us today as TV viewers. I have a
Smart Blu-ray player, a Smart TV in another room and a DIRECTV
Genie HD DVR. But one thing kills me. It seems like I have to
re-set the boxes and even the TV itself quite often. Why is
that? -- Brian, Dunkirk, Maryland.
I get this question a lot from friends and loved ones. "The TV
isn't working. The picture is frozen. What should I do? Should I
Most of the time, the answer is yes - and, most of the time, it
fixes the problem!
And here's why:
Like personal computers, which often require re-setting, too,
today's Smart TV devices include more sophisticated parts and
internal workings than older DVD and Blu-ray players. This
enables them to perform more elaborate tasks such as streaming
video over the Internet or allowing users to chat with other
But the more complicated machinery also creates a greater
likelihood that it will overheat, stall or simply stop working.
This is why your Blu-ray player may suddenly freeze in the
middle of a movie or even when you are just logging on to a
streaming service. The more technically complex player is
performing multiple tasks and sometimes they will essentially
interfere with each other, causing the device to stop playing.
That's why re-setting can fix the problem. By re-setting, you
are allowing the player to stop all tasks and start clean, so to
And sometimes, re-setting will stop a task that you didn't even
know was operating in the background, such as a system update.
By stopping the unnecessary procedure, it enables the device's
primary functions to work more smoothly.
It may sound a bit complicated, but as many have said before,
re-setting is your friend.
Now, how should you re-set? Most technicians will tell you to
unplug your device for 15-20 seconds before re-plugging and that
does seem to do the job. But some companies, such as DIRECTV
(your provider) may first ask you to push the re-set button
found on the face of the receiver. If you are uncertain how to
re-set your device, consult your manual or call your device's
customer service department.
Re-setting doesn't always work, but it should be your first
attempt at solving the problem. If it works, it beats bringing
the device into the shop for repairs, doesn't it?
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