The TV Answer Man!
Home
Shop Amazon

 


 

 



TV Answer Man

My Netflix Freezes On My Blu-ray Player!
By Swanni

Washington, D.C. (June 3, 2013) - Editor's Note: TV's Answer Man, aka Swanni, takes your questions regarding how to best use the latest products and services in TV technology. If you have a question about TV technology, ask TV's Answer Man by sending an e-mail to swann@tvpredictions.com

Q. I love watching streaming video on my LG Blu-ray player. But over the last few weeks, I have not been able watch anything on Netflix. When I click on the Netflix app, after a few minutes of looking at the red Netflix screen, I get a message that says it's unable to access Netflix and an 'Exit' button. But the picture then freezes; I can't even exit without unplugging the box. The internet is working on all other apps, but not on Netflix. Any guesses? -- Adreanne, Richmond, Virginia.

Adreanne, it sounds like there's a problem with the Netflix app on the LG Blu-ray player -- and I think I have a solution for you.

Click on the Menu button and then the Setup button. Click then on the Initialize Netflix button and then the Deactivate Netflix button. Select Yes to deactivate Netflix.

Then, you click on the Activate Netflix button and it should work. If your model player doesn't have an Activate Netflix button, just go back to the Menu and the Netflix app will likely still be there. Click on it and it should work ok at that point.



There's another a way to deactivate. If you get the Netflix screen freeze, try entering the following sequence on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up and Up. If it works, the deactivation screen will display. Then, click Yes to deactivate.

The deactivation of the Netflix app serves the same purpose as re-setting the app. After deactivating it, the app should operate the same as it did when you first purchased the player.

See More Answers from the TV Answer Man

Also See:

Top 100 Blu-Ray Players

Today's 10 Best-Selling Blu-ray Titles

Join the discussion! Comment below and/or share this story on Twitter!



blog comments powered by Disqus
 
 
 
Daily E-Mail Newsletter!

Sign Up for Swanni Sez!
Delivered to your e-mail box.

* Email Address:   
Swanni Sez has 10,000+ subscribers!___________________________________


 
Search TV Predictions


TVPredictions.com

Hundreds of articles on HDTV!