TV Answer Man
Netflix Freezes On My Blu-ray Player!
Washington, D.C. (June 3, 2013)
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Q. I love watching streaming
video on my LG Blu-ray player. But over the last few weeks, I
have not been able watch anything on Netflix. When I click on
the Netflix app, after a few minutes of looking at the red
Netflix screen, I get a message that says it's unable to access
Netflix and an 'Exit' button. But the picture then freezes; I
can't even exit without unplugging the box. The internet is
working on all other apps, but not on Netflix. Any guesses? --
Adreanne, Richmond, Virginia.
Adreanne, it sounds like there's
a problem with the Netflix app on the LG Blu-ray player -- and I
think I have a solution for you.
Click on the Menu button and then the Setup button. Click then
on the Initialize Netflix button and then the Deactivate Netflix
button. Select Yes to deactivate Netflix.
Then, you click on the Activate Netflix button and it should
work. If your model player doesn't have an Activate Netflix
button, just go back to the Menu and the Netflix app will likely
still be there. Click on it and it should work ok at that point.
There's another a way to deactivate. If you get the Netflix
screen freeze, try entering the following sequence on your
remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up
and Up. If it works, the deactivation screen will display. Then,
click Yes to deactivate.
The deactivation of the Netflix app serves the same purpose as
re-setting the app. After deactivating it, the app should
operate the same as it did when you first purchased the player.
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