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My Netflix Freezes On My Blu-ray Player!
By Swanni

Washington, D.C. (June 3, 2013) - Editor's Note: TV's Answer Man, aka Swanni, takes your questions regarding how to best use the latest products and services in TV technology. If you have a question about TV technology, ask TV's Answer Man by sending an e-mail to

Q. I love watching streaming video on my LG Blu-ray player. But over the last few weeks, I have not been able watch anything on Netflix. When I click on the Netflix app, after a few minutes of looking at the red Netflix screen, I get a message that says it's unable to access Netflix and an 'Exit' button. But the picture then freezes; I can't even exit without unplugging the box. The internet is working on all other apps, but not on Netflix. Any guesses? -- Adreanne, Richmond, Virginia.

Adreanne, it sounds like there's a problem with the Netflix app on the LG Blu-ray player -- and I think I have a solution for you.

Click on the Menu button and then the Setup button. Click then on the Initialize Netflix button and then the Deactivate Netflix button. Select Yes to deactivate Netflix.

Then, you click on the Activate Netflix button and it should work. If your model player doesn't have an Activate Netflix button, just go back to the Menu and the Netflix app will likely still be there. Click on it and it should work ok at that point.

There's another a way to deactivate. If you get the Netflix screen freeze, try entering the following sequence on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up and Up. If it works, the deactivation screen will display. Then, click Yes to deactivate.

The deactivation of the Netflix app serves the same purpose as re-setting the app. After deactivating it, the app should operate the same as it did when you first purchased the player.

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