Washington, D.C. (February 3, 2009) -- Netflix has scored the highest overall customer satisfaction marks in a new Consumer Reports survey of its online subscribers, the publication announced.
Consumer Reports said Netflix received high marks for price, selection and service, but the publication added that survey respondents expressed satisfaction with all of the rated providers, which included subscription services, in-store kiosks, walk-in stores and chains.
The magazine also noted that Netflix charges an extra $1 monthly fee for Blu-ray rentals and that Blockbuster and Netflix offer the same number of Blu-ray titles (roughly 1,000.). Blockbuster's online service does not charge extra for Blu-ray rentals.
Blockbuster, which finished second in the survey, also allows subscribers to exchange online rentals at its retail stores.
Consumer Reports said price was the biggest factor in overall customer satisfaction, followed by convenience, variety, and flexibility. The publication said Netflix was top rated for selection and service.
"With monthly payment plans starting at$5 , Netflix was among the standouts for price; it was top-rated for selection and service. Readers reported that orders were filled promptly and with very few errors," Consumer Reports said in a statement released yesterday.
Among in-store kiosks, Redbox received top marks for price and convenience, Consumer Reports said.
The full results of the Consumer Reports survey can be found in the March issue of the publication.
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Consumer Reports said Netflix received high marks for price, selection and service, but the publication added that survey respondents expressed satisfaction with all of the rated providers, which included subscription services, in-store kiosks, walk-in stores and chains.
The magazine also noted that Netflix charges an extra $1 monthly fee for Blu-ray rentals and that Blockbuster and Netflix offer the same number of Blu-ray titles (roughly 1,000.). Blockbuster's online service does not charge extra for Blu-ray rentals.
Blockbuster, which finished second in the survey, also allows subscribers to exchange online rentals at its retail stores.
Consumer Reports said price was the biggest factor in overall customer satisfaction, followed by convenience, variety, and flexibility. The publication said Netflix was top rated for selection and service.
"With monthly payment plans starting at
Among in-store kiosks, Redbox received top marks for price and convenience, Consumer Reports said.
The full results of the Consumer Reports survey can be found in the March issue of the publication.
Comment on this article!
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