Washington, D.C. (October 8, 2008) -- DIRECTV has sent e-mails to customers suggesting they reboot their HD DVR if
their receiver "is not responding to your remote control or front panel commands."
In the e-mail, DIRECTV does not specify any problems that HD DVR owners may be having. However, at satellite message boards such as SatelliteGuys.us, posters have complained of everything from the set-top suddenly erasing 'Favorites lists' to changing the picture resolution to 480i to posting incorrect clock times.
It appears that the problems began occurring on Monday of this week.
DIRECTV's e-mail says any issues can be resolved by pressing the red 'Reset' button located inside the front right corner of the HD DVR. The satcaster advises waiting 15 minutes for the receiver to complete the re-setting process.
However, the re-setting comes with a catch:
"Once completed, your picture will return automatically. Unfortunately, any show you may have scheduled to record yesterday will not be available on your DVR," the e-mail states.
Satelliteguys.us posters say the rebooting does seem to fix the problem, but some complain of having to reboot multiple times.
Comment on this article!
In the e-mail, DIRECTV does not specify any problems that HD DVR owners may be having. However, at satellite message boards such as SatelliteGuys.us, posters have complained of everything from the set-top suddenly erasing 'Favorites lists' to changing the picture resolution to 480i to posting incorrect clock times.
It appears that the problems began occurring on Monday of this week.
DIRECTV's e-mail says any issues can be resolved by pressing the red 'Reset' button located inside the front right corner of the HD DVR. The satcaster advises waiting 15 minutes for the receiver to complete the re-setting process.
However, the re-setting comes with a catch:
"Once completed, your picture will return automatically. Unfortunately, any show you may have scheduled to record yesterday will not be available on your DVR," the e-mail states.
Satelliteguys.us posters say the rebooting does seem to fix the problem, but some complain of having to reboot multiple times.
Comment on this article!
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