Sling TV Having Technical Issues With XBox One
By Phillip Swann
Washington, D.C. (March 23, 2015) - Sling TV, the new Net TV service from Dish, is having significant and widespread technical issues with its new app on the XBox One, according to the company and users.
Update, March 26: Sling TV now says the problems have been resolved. See: Sling and XBox One.
Sling, which offers nearly 20 basic cable channels over the Internet for $20 a month, announced last Tuesday that an app for the service had been added to the XBox One store, and that XBox One owners could get the first month free. However, soon after the addition, XBox One users took to social media sites to complain about error messages and login issues.
On Thursday, March 19, Sling TV CEO Roger Lynch posted a message on the company's web site, Sling.com, that acknowledged that XBox One users were getting error messages.
"We're still young, having only launched last month, and we are experiencing a few growing pains," Lynch wrote. "We know some users on XBox One are receiving error messages when accessing Sling TV on their consoles. Some may also see errors that begin with '8- ' We're aware of these issues and are working hard to resolve them as soon as possible."
Lynch said other issues with the XBox One included difficulty using an American Express card to sign up for Sling TV and an error '12-11' message. The executive wrote that both issues had been fixed.
However, according to online comments from XBox One users, their problems with Sling TV continued into last night.
"My @Sling app on the @XBoxOne is giving an error...any ideas why," tweeted Vampin' Gamer at 10:43 p.m. ET on Sunday night. He posted a photo of a Sling TV login error message on the XBox One.
"Is Sling TV terrible on all devices or just the XBox One," tweeted Nick Nyland at 9:13 p.m. ET
"HEY SLING, FIX YOUR F------ POS XBOX ONE APP BEFORE I FLIP, " wrote another unhappy customer.
@obiwantoby posted a video of a Sling TV error message on the XBox one and added that the Net TV service sometimes randomly scrolls through channels on its own.
@Sling , the company's official Twitter page, last Wednesday retweeted a statement from its customer service page, @slinganswers, that users were getting error messages but has not commented since then.
@SlingAnswers tweeted on Saturday, March 21, that customer service agents were still trying to build accounts for XBox One customers who were experiencing login issues. The twitter page has not specifically commented on the XBox One problem since.
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