DIRECTV: TiVo Trouble Ends Tonight

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DIRECTV: TiVo Trouble Should Be Over
The satcaster says recording glitches on the DIRECTV-TiVo HD DVR should have been fixed on Friday.
By Phillip Swann

Washington, D.C. (January 15, 2007) -- DIRECTV says recording problems with its TiVo HD DVR -- and other TiVo DVRs -- should be resolved by now.

However, TiVo-DIRECTV owners yesterday reported on Internet message boards that the problems are continuing.

TVPredictions.com reported earlier this month that many DIRECTV-TiVo owners have been complaining that the device is failing to record shows and mysteriously deleting programs previously recorded.

The problem apparently began in mid-December, according to posters at the TiVo Community Forum.

But Robert Mercer, a DIRECTV spokesman, told CNET's News.com Friday that the satcaster "is aware of the problem and should have it fixed by this evening,"
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The problem seems to be affecting all DIRECTV-TiVo recorders, including their HD DVR (HR10-250).

"Tonight my HR10-250 states it deleted Cold Case on TNT HD early to make space for another program. The kicker is, it did not record the program it supposedly deleted and the only program scheduled to record was Cold Case," says a poster named lmk911.

DIRECTV-TiVo owners may be smiling tonight.

Several DIRECTV-TiVo owners speculate that the satcaster is purposely sabotaging the device to force them to switch to DIRECTV's new HR20 HD DVR, which does not include TiVo's recording software.

DIRECTV decided in 2005 to stop marketing its TiVo DVR and instead launch a new in-house recorder. However, the companies have signed an agreement ensuring that they will continue to provide service for existing DIRECTV-TiVo boxes.

News.com reports that some disgruntled DIRECTV-TiVo owners have been offered $5 a month discounts and other incentives when they call the satcaster's customer service department.

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© TVPredictions.com
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Phillip Swann is president and publisher of TVPredictions.com. He has been quoted in dozens of publications and broadcast outlets, including CNN, Fox News, Inside Edition, The New York Times, The Washington Post, The Chicago Tribune, The Financial Times, The Associated Press and The Hollywood Reporter. He can be reached at swann@tvpredictions.com or at 703-505-3064.

Click TVPredictions.com to read more news and features on TV technology.

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